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LASHMI

Professional Supply + Studio Systems

LashMi policy

Returns, Refunds & Digital Delivery Policy

Last updated August 2026

We want customers to understand what applies to their purchase before ordering. Because LashMi offers professional-use beauty products, temperature-sensitive products, and immediately accessible digital resources, return, exchange, credit, and refund eligibility differs depending on the type of product purchased and the circumstances involved.

Nothing in this policy limits rights or remedies that cannot legally be excluded under applicable law.

Physical Products

Final Sale Policy

Due to hygiene, safety, storage, contamination, and product-integrity considerations associated with professional lash and beauty products, all physical product sales are final unless otherwise expressly stated by LashMi before purchase.

LashMi does not accept ordinary returns or exchanges after an order has been fulfilled, including for:

  • Change of mind

  • Accidental purchases

  • Preference

  • Ordering the wrong product

  • Ordering the wrong variation, size, curl, length, or other selection

  • Products no longer wanted or needed

  • Opened or used merchandise

  • Adhesives, liquids, cleansers, removers, primers, sealants, or other consumable products

  • Products with compromised packaging or seals

  • Tools or application products after fulfillment

Customers are responsible for reviewing product descriptions and order selections carefully before completing a purchase.

The final-sale policy does not prevent LashMi from addressing verified fulfillment errors, damaged or defective merchandise, or other qualifying issues as described below.

Nothing in this policy limits rights or remedies that cannot legally be excluded under applicable law.

Order Changes & Cancellations

If you notice an error immediately after placing an order, contact LashMi as soon as possible.

We will make reasonable efforts to accommodate a change or cancellation before the order has entered fulfillment, but changes and cancellations cannot be guaranteed.

Once an order has been packed, shipped, delivered, or otherwise fulfilled, the final-sale policy applies.

Incorrect Items

If LashMi sends an item different from what you ordered, contact lashmiilashes@gmail.com within 48 hours of confirmed delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs when applicable

After verifying the fulfillment error, LashMi's standard resolution will generally be correction, replacement, exchange, or LashMi store credit, depending on the circumstances and product availability.

Refunds to the original payment method are generally not provided for physical products unless LashMi determines that a refund is the appropriate resolution or a refund is required by applicable law.

Damaged or Potentially Defective Products

If merchandise arrives visibly damaged or you believe a product arrived defective, contact LashMi within 48 hours of confirmed delivery.

Please retain:

  • The affected product

  • Original packaging

  • Shipping label

  • Packaging materials

  • Photographs of the external package, internal packaging, and affected merchandise

  • Batch or lot information when applicable

LashMi may request additional information reasonably necessary to evaluate the issue.

For a verified qualifying issue, LashMi's standard resolution may include replacement, exchange, or LashMi store credit, depending on the nature of the issue and product availability.

Where appropriate, LashMi may also coordinate with the manufacturer or reasonably assist with an applicable carrier claim.

Damage caused during carrier transit may be subject to the carrier's claims process, documentation requirements, coverage limitations, and determination.

Refunds to the original payment method are generally not provided for physical products unless LashMi determines that a refund is the appropriate resolution or a refund is required by applicable law.

Resolution of Qualifying Physical Product Issues

When LashMi verifies that a physical product arrived incorrect, damaged, defective, or otherwise qualifies for a remedy under this policy, LashMi's standard resolution will generally be, where reasonably available and legally permitted:

Correction, replacement, or exchange of the affected product; or
LashMi store credit when replacement or exchange is unavailable or another credit-based resolution is appropriate.
The specific resolution may depend on:

  • The nature of the issue

  • Product availability

  • Whether the product can reasonably be replaced

  • Manufacturer requirements

  • Carrier requirements

  • The circumstances of the order

  • Applicable law

Refunds to the original payment method are generally not provided for physical products unless LashMi determines that a refund is the appropriate resolution or applicable law requires one.

This policy does not prevent LashMi from voluntarily providing another reasonable resolution when LashMi determines that doing so is appropriate.

Adhesive Performance

Professional eyelash adhesive performance depends on factors including temperature, humidity, storage, product age, handling, application technique, preparation, curing conditions, client factors, and environmental conditions.

Opened adhesives are not eligible for replacement, exchange, store credit, or refund solely because of:

  • Preference

  • Curing speed

  • Retention results

  • Compatibility

  • Environmental performance

  • Application results

If you believe an adhesive arrived with a manufacturing defect or other qualifying product issue, contact LashMi within the 48-hour timeframe above with your order information, photographs when applicable, batch or lot information when available, and a description of the concern.

LashMi may request information regarding storage, environmental conditions, or product use when reasonably necessary to distinguish a potential product defect from performance factors.

A difference in expected performance does not by itself establish that a product is defective.

Store Credit

When LashMi issues store credit as a resolution under this policy, the credit may be used toward eligible future purchases from LashMi according to the instructions provided with the credit.

Store credit:

  • Has no cash value

  • Cannot be redeemed for cash except where required by law

  • Cannot be transferred or resold unless LashMi expressly permits otherwise

  • Applies only to purchases made through LashMi

Any additional terms applicable to a particular credit will be communicated when the credit is issued.

Refunds

Refunds to the original payment method are not LashMi's standard resolution for physical product concerns.

When LashMi determines that a refund is appropriate, or when a refund is required by applicable law, the approved amount will generally be returned to the original payment method.

Processing times after LashMi issues a refund depend on the customer's bank, card issuer, or payment provider.

The final-sale policy does not prevent LashMi from providing a refund or other remedy when LashMi determines that doing so is appropriate, nor does it limit remedies required by applicable law.

Digital Products

Digital Delivery

LashMi Professional Studio Systems and other digital products are delivered electronically.

After successful payment, digital access is generally provided automatically through the email address, download page, customer account, or other digital delivery method identified during checkout.

No physical merchandise will be shipped for a digital-only purchase.

If an order contains both physical and digital products, the digital portion may be delivered immediately while the physical merchandise is fulfilled separately.

Customers are responsible for providing an accurate email address and maintaining access to the account used to complete the purchase.

If your digital purchase does not arrive, check your spam or junk folders and any download or account area provided during checkout. If access still cannot be located, contact lashmiilashes@gmail.com.

Digital Product Use & Access

Digital resources are provided in the format described on the applicable product page and may include PDFs, editable documents, Google Form structures, templates, guides, frameworks, or other electronic materials.

Customers are responsible for downloading and securely storing purchased materials and maintaining their own backup copies.

LashMi does not guarantee indefinite hosting, permanent download links, or unlimited future access to previously delivered files.

Unless specifically included in the product description, purchase does not include:

  • Custom editing

  • Personalized implementation

  • Business consulting

  • Legal review

  • Technical setup

  • Ongoing support

  • Future products or resources

  • Future revisions or updates

When LashMi expressly includes future updates with a particular product, those terms will be stated on the applicable product page.

Digital Product Refunds

Because digital products provide immediate access to proprietary materials that cannot practically be returned after delivery, digital product purchases are final sale once access has been provided, except where otherwise required by applicable law.

If you experience a genuine technical problem preventing access to purchased materials, contact LashMi.

We will make reasonable efforts to restore or provide the access originally purchased.

A technical access problem does not automatically entitle the purchaser to a refund when LashMi can reasonably provide the purchased materials.

Digital Product License

Digital products remain the intellectual property of LashMi LLC or the applicable rights holder.

Unless a product expressly provides different license terms, purchase grants the purchaser a limited, non-exclusive, non-transferable, single-business-use license.

This permits the purchasing professional to use and, where expressly intended, customize the materials for their own business operations.

Purchase does not transfer copyright, ownership, resale rights, redistribution rights, or other intellectual-property rights.

Complete digital licensing terms, restrictions on sharing and redistribution, intellectual-property provisions, and applicable disclaimers are contained in the LashMi Terms & Conditions, which form part of the terms governing the purchase.

Professional Documentation Disclaimer

Once a package has been transferred to USPS, carrier tracking and deliver

LashMi Studio Systems and related digital materials are professional educational and operational resources based on LashMi's business experience.

Where a specific product states that its foundation was originally attorney-drafted or attorney-reviewed, that description applies only to the identified materials and historical review described for that product.

LashMi LLC does not provide legal advice, and purchasing LashMi materials does not create an attorney-client relationship.

Laws, regulations, licensing requirements, and business circumstances vary by jurisdiction and may change.

Purchasers are responsible for determining whether materials are appropriate for their own business and location and should seek their own qualified professional or legal advice when necessary.

y are managed by USPS.

If tracking indicates that a shipment is delayed or lost in transit, please contact LashMi so we can reasonably assist with available carrier procedures or claims.

If tracking shows a package as delivered but you cannot locate it, please:

  • Check the mailbox, parcel locker, front desk, reception area, porch, side entrance, and other possible delivery locations.

  • Ask household members, employees, neighbors, building staff, or others who may have accepted the package.

  • Allow for any reasonable carrier scanning discrepancy.

  • Contact the local USPS office with your tracking information.

If the package still cannot be located, contact LashMi for assistance.

A carrier scan showing successful delivery to the address provided may be considered evidence of completed delivery. LashMi cannot guarantee replacement or reimbursement for packages lost or stolen after confirmed delivery.

Questions

For questions regarding physical-product issues, store credit, refunds, or digital delivery:

LashMi LLC Email: lashmiilashes@gmail.com Phone/Text: (720) 568-0751 Instagram: @lashmiilashes

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