Shipping, Local Delivery & Pickup Policy

LashMi policy

Last updated August 2026

At LashMi, we understand that running out of supplies can interrupt your appointments and workflow. We do our best to process orders quickly, package products carefully, and provide clear fulfillment expectations from the start.

This policy applies to physical products purchased through LashMi LLC.

U.S. Shipping Only

LashMi currently ships physical products within the United States only.

International shipping is not currently available through LashMi.

For LashGod products outside of the United States, please purchase directly through LashGod or an authorized distributor serving your region.

Processing Time

Physical orders are generally processed within 1–3 business days.

Business days are Monday through Friday, excluding recognized holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

Processing time is separate from carrier transit time.

During periods of unusually high order volume, product launches, holidays, severe weather, or other circumstances outside our reasonable control, processing may take longer. When practical, LashMi will communicate significant known delays.

Unexpected Processing Delays

If LashMi becomes unable to ship an order within the processing or shipment timeframe represented at the time of purchase, we will provide notice of the delay as required by applicable law. Where required, customers will be given the option to agree to the revised shipment timeframe or cancel the affected unshipped merchandise for a refund.

U.S. Shipping

Physical orders requiring shipment are fulfilled through the United States Postal Service (USPS).

Shipping methods displayed at checkout may include:

USPS Ground Advantage

Estimated transit time is generally 2–5 business days after shipment.

Ground Advantage is best suited for routine restocking of lash trays, tools, and other non-urgent supplies.

Free U.S. shipping is available on qualifying orders of $125 or more.

Orders that do not qualify for free shipping will be charged the applicable shipping rate displayed at checkout.

USPS Priority Mail

Estimated transit time is generally 2–3 business days after shipment.

Priority Mail may be appropriate for faster restocking or reducing transit time for temperature-sensitive products.

Rates are calculated at checkout.

USPS Priority Mail Express

Delivery time varies by destination and current USPS service availability.

Priority Mail Express is the fastest USPS service LashMi currently offers and may be preferable for urgent orders or temperature-sensitive adhesives during periods of extreme weather.

Rates are calculated at checkout.

Carrier delivery estimates are estimates unless USPS expressly provides a guarantee for the specific service and shipment. LashMi does not independently guarantee carrier delivery dates.

Tracking

When tracking is available, tracking information will be sent to the email address provided at checkout after a shipping label is created.

Creation of a shipping label does not necessarily mean USPS has physically received or scanned the package. Tracking information may take additional time to update after label creation.

Customers are responsible for monitoring their tracking information and retrieving delivered packages promptly.

Lash Adhesives & Temperature-Sensitive Products

Professional eyelash extension adhesives are sensitive to extreme temperatures and should not remain exposed to excessive heat or freezing conditions for extended periods.

When ordering adhesive:

Monitor tracking closely.
Retrieve the package promptly after delivery.
Do not allow adhesive to remain unnecessarily in a hot vehicle, mailbox, parcel locker, direct sunlight, freezing outdoor environment, or other extreme conditions.
Consider an expedited shipping option during periods of extreme heat or freezing temperatures to reduce transit time.

Selecting expedited shipping may reduce transit time but does not guarantee that a package will never encounter temperature fluctuations while in the carrier's possession.

Once an order has been delivered, LashMi cannot control how or where the package is stored.

LashMi is not responsible for product degradation or performance issues caused by improper storage, delayed retrieval, or prolonged exposure to extreme conditions after confirmed delivery.

Nothing in this section limits any rights that cannot legally be waived under applicable law.

Free Local Delivery

Free local delivery is available to qualifying addresses within LashMi's designated Colorado delivery area.

Eligibility is automatically determined at checkout based on the delivery address entered.

If Free Local Delivery appears as an available fulfillment option, the address qualifies under LashMi's current delivery settings.

If the option does not appear, the address is outside the current delivery area or otherwise does not qualify, and another available fulfillment method must be selected.

LashMi may modify its local delivery area or availability from time to time.

Local delivery orders are generally subject to the same 1–3 business day processing period as other physical orders. Actual delivery timing may be communicated or coordinated after the order is prepared.

Customers are responsible for providing a complete and accurate address and any gate codes, building instructions, access information, or other details reasonably necessary to complete delivery.

If appropriate and reasonably secure, an order may be left at the delivery location when no recipient is available.

Once an order has been delivered to the address provided by the customer, LashMi is not responsible for subsequent theft, loss, weather exposure, temperature exposure, or damage outside LashMi's control.

Customers ordering adhesive or other temperature-sensitive products are strongly encouraged to be available to receive the delivery or retrieve it immediately.

Local Pickup

Local Colorado pickup is available by scheduled coordination only.

When available, select:

Local Pickup — By Scheduled Coordination Only

at checkout.

Customers will receive information regarding pickup after the order has been processed and is ready.

Please do not arrive for pickup until LashMi has confirmed that your order is ready and pickup arrangements have been established.

LashMi does not maintain public retail or walk-in business hours.

Pickup orders should be collected within the agreed-upon timeframe unless alternative arrangements are made directly with LashMi.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping or local delivery address at checkout.

Please review all fulfillment information before submitting an order.

If you discover an error, contact LashMi as quickly as possible at lashmiilashes@gmail.com or (720) 568-0751.

We will make reasonable efforts to correct the information before fulfillment, but changes cannot be guaranteed after an order enters processing, shipment, or delivery.

If an order is returned because of an incorrect, incomplete, refused, or otherwise undeliverable address supplied by the customer, the customer may be responsible for additional shipping costs before the order is resent.

Lost Packages

Once a package has been transferred to USPS, carrier tracking and delivery are managed by USPS.

If tracking indicates that a shipment is delayed or lost in transit, please contact LashMi so we can reasonably assist with available carrier procedures or claims.

If tracking shows a package as delivered but you cannot locate it, please:

Check the mailbox, parcel locker, front desk, reception area, porch, side entrance, and other possible delivery locations.
Ask household members, employees, neighbors, building staff, or others who may have accepted the package.
Allow for any reasonable carrier scanning discrepancy.
Contact the local USPS office with your tracking information.

If the package still cannot be located, contact LashMi for assistance.

A carrier scan showing successful delivery to the address provided may be considered evidence of completed delivery. LashMi cannot guarantee replacement or reimbursement for packages lost or stolen after confirmed delivery.

Products Damaged During Shipping

If your order arrives visibly damaged from transit, contact lashmiilashes@gmail.com within 48 hours of confirmed delivery.

Please retain:

The original package or mailer
Shipping label
Packaging materials
Damaged merchandise
Photographs of the external package, internal packaging, and affected product

This information may be necessary to evaluate the issue or pursue an applicable carrier claim.

Do not discard damaged merchandise or packaging while the matter is being reviewed.

Verified qualifying issues will be resolved according to LashMi's Returns, Refunds & Digital Delivery Policy. LashMi's standard resolution for qualifying physical-product issues is generally replacement, exchange, or LashMi store credit, depending on the circumstances and product availability.

Any carrier claim or insurance coverage remains subject to the carrier's eligibility requirements, documentation requirements, coverage limits, and determination.

Carrier Delays & Events Outside Our Control

After a package has been transferred to USPS, LashMi does not control carrier operations.

Weather, natural disasters, transportation disruptions, holidays, carrier delays, service interruptions, emergencies, incorrect addresses, governmental actions, and other circumstances outside LashMi's reasonable control may affect delivery.

LashMi will make reasonable efforts to assist customers when appropriate but cannot guarantee delivery dates or assume responsibility for delays outside our control, except as required by applicable law.

Questions

For questions regarding shipping, local delivery, pickup, tracking, or fulfillment:

LashMi LLC Email: lashmiilashes@gmail.com Phone/Text: (720) 568-0751 Instagram: @lashmiilashes

By placing an order with LashMi, you acknowledge the fulfillment terms applicable to your selected delivery method.